Newsroom
What's Trending in Customer Service Right Now?
Time kind of lost all meaning in the first half of 2020 so it’s especially hard to believe we’re in…
Rethinking the Outsourcer Selection Process in the New Normal
In this new world, how will you go about getting your hands on the intangible pieces of the evaluation process?Request…
Validating Your Outsourced Customer Care Partnership: Is Your Incumbent 'Still the One'?
Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value…
The Pivot to 100% Remote Training in the Contact Center
Remote training represents a perfect storm of challenges that, if not mitigated, can serve to lengthen the training program, confuse…
Exploring the Impact of COVID-19 on Customer Behavior
Remote work has created a paradigm shift, which is both fascinating and frustrating, especially when it comes to forecasting and…
2021 to be the Year of Programmatic Advertising for Pay TV and Network Service Providers in Europe
An overwhelming majority (87.4%) of network service provider executives agree that programmatic advertising delivered through smart/connected TVs and/or customer premises…
